Contact & Support
We're here to help. Choose the topic that best matches your enquiry below.
General Support
Questions about using Naija Explorer, account setup, or child profiles.
Email: naijaexplorer@aol.com
Privacy & Data Requests
Requests to access, correct, or delete your account data or child progress data.
Email: naijaexplorer@aol.com
Report a Problem
Report a technical issue, inappropriate content, or a safety concern.
Email: naijaexplorer@aol.com
Response time: We aim to respond to all enquiries within 2–3 business days. For urgent safety concerns, please include "URGENT" in your subject line.
Frequently Asked Questions
How do I add a child profile?
After signing in to your parent account, go to the Explorer Profiles page. You can add up to multiple child profiles, each with their own name, age group, and avatar.
Can my child use Naija Explorer without me?
Yes — once you have set up a child profile, your child can select their profile and start learning. All content is age-appropriate and ad-free. We recommend parents periodically review progress via the Parent Dashboard.
How do I reset my password?
On the sign-in page, click "Forgot password?" and enter your email address. You will receive a reset link within a few minutes.
How do I delete my account or a child profile?
To delete a child profile or your entire account, please contact us at the support email above. We will process your request within 30 days.
Is Naija Explorer free?
Please check the current pricing information on the main website or contact us for details.
What devices does Naija Explorer work on?
Naija Explorer works on any modern web browser on phones, tablets, and computers. It can also be installed as a Progressive Web App (PWA) on your home screen for an app-like experience.